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Have you ever heard of Xbox 360's red-ring-of-death issues? Apparently, some guy at the Microsoft support service hasn't...

I have to confess that I've heard lots of sad, funny, hilarious and outrageous stories about customer care/support in general and that I myself have worked during the early stages of my existence (yeah, I'm ashamed as it is, no need for ironies...) for such a department. But the story I'm about to break really tops them all.

A friend of mine forwarded to me a message he had received from a guy called Arnold (hopefully NOT Schwarzenegger...), working for the Xbox Customer Care. He's a PS3 owner, but he also wanted to buy an Xbox 360. Having heard of the famous red-ring-of-death issues associated with Microsoft's gaming rig, he e-mailed them to find out whether the problem is serious or not (d'oh...) and whether the new, Falcon CPU-powered Xbox 360s are more reliable. Here's the mind-boggling, jaw-dropping, heart-stopping answer:

"Hello name goes here,





Thank you for writing Xbox Customer Support!



I deeply apologize for the inconvenience and as I understand, you have some concerns regarding the quality of the Xbox 360 console and you want to know if the three red lights issue have been dealt with the release of the new batches of Xbox 360 console.



Every situation is different, but customer satisfaction is our highest priority. We’ll do whatever it takes to make sure that Xbox 360 meets and exceeds our customers’ expectations. In the rare situation where a customer has an issue, we are prepared to resolve their issue quickly.



There is no systemic issue with Xbox 360 (author's underlining). Because Xbox 360 has three powerful processing cores, customers may notice that it runs a bit warmer than other game consoles, but this heat output is well within the acceptable and safe range for a consumer electronic device of this type and has passed all applicable safety certifications.  (also author's underlining).



You may also call Xbox Phone Support at 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience, and we’ll be happy to help you. We are open everyday from 8am to 12mn US Central Time.



To expedite service, please provide Service Request Number 1057794420 when you call.



NOTE: You may now check repair status for your XBOX console by going online at http://service.xbox.com/ using your Windows Live ID account.



Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.





Sincerely,



Arnold

Xbox Customer Care."


I'll leave the comments up to you... But please notice that our friendly chap Arnold (yeah, we all know that's not his real name, but let's just call him like that for now...) starts his response with "I deeply apologize for the inconvenience"... Erm, w00t? o_O